Practice Info
Read Reviews
Send a message
Post a Review
Home TX Dallas

Read review posted by Steve on April 25, 2017, 8:30 p.m. for Dr. Joshua Maxwell - Dentist

Like Dislike

Dr. Joshua Maxwell DDS, FAGD Renew Family Dentistry - Dentist

5.0 based on 37 reviews

Rating out of 5 stars

Frisco, TX

Map & Address
Send a message
Review by Stars: 2.5 on Link
My family has been going to Renew Dentistry for about 18 months  Between cleanings, x-ray, and wisdom teeth about 25 visits. From a quality of care my wife and I have been surprised that Dr Maxwell does not see the patients during cleaning visits.  That has bothered us. Today, however I was surprised with an entirely unexpected event.  I was refused a cleaning because I did not want x-rays. To clarify the "why"... my wife and kids have had appointments in the last 2 weeks and my wife requested no x-rays because this office is relocating requiring us to find another Dentist.  She did not want to get x-rays knowing that many Dentists try to get "new patient x-rays" when you are new to an office.  Dr Maxwell gave us no notice of a pending move during our visits 6 months ago.  So when my wife arrived for the recent cleanings she was informed they were moving she asked they not do x-rays.  Interesting part of the story is the Dr still allowed my wife and kids to get their cleanings. Now to my visit today.  When I informed the hygienist that I would not be getting x-rays, she informed me that if I am not getting x-rays she was not going to clean my teeth and I could leave.  I was shocked at first and didn't know exactly what to do other than leave. The conversation was that quick and to the point, I was not given conversation or options. I thought this employee may have "gone rouge" and I decided to call back to the office and inform them of this.  I also wanted to make sure they did not attempt to bill me for a cancellation.   Keep in mind there was a 20 minutes gap between my departure and my phone call. I reached someone at the desk and they were very familiar with what occured.  I was 1st told it is state regulation that patients recieve annual x-rays and that Doctor made an exception for my wife and kids.  When I repeated back to the employee exactly what she was saying about it being law and that I intend to verify this.  She then changed the story to insurance liability reasons and that the Doctor could make an exception based on my medical history.  I asked why did the hygienist not have any dialogue about medical history as a consideration?  Or consult with the Dr?  I reminded the person on the phone I am 48 years old, never had braces, only one incident of a "sticky pit" and never even a cavity.  I am not a patient that needs frequent x-rays and if the Doctor made an exception for my family why not me. The office person kept interupting me attempting to justify why they could refuse treatment to protect their liability.  She only listened when I informed her that intend to post my concerns on social media sites because they "cancelled" my appoitment with no cause.  She then said, if you come back right now we will clean your teeth.  At this point I am 25 minutes South on the toll-way and told her if they want to make it right help me reschedule this week.  I said call me or text me with options for cleanings today and I will see what I can do to come in.  Btw, Doctors are not the only busy people. I never received a call back, thus I am doing what I said I would do.  At first I thought this may have been a rouge employee, but now I recognize this is a lack of respect for their patients to decide their own level of care. I strongly recommend a different office.

About Front Desk: See above

Front desk:

Hygiene rating:

About Hygienist: See above

I know this doctor: 18 months

Agree 0 Disagree 0 Agree 0 Disagree 0
Dental coupons in Dallas