Dr Gray's staff are very pleasent and very professional. I received a reminder of my apointments 3-days early. Also the facility is cleann and very confortable. Dr Gray himself was very smily and talkative with my son and daughter who told me they like him more than the previouse dentist. The only thing I would say against this dentist, if you are looking for in-network dentist he is not..and he is not cheap.