Dr. Bolam has a very good chair side manner. I'm a nervous wreck usually, but with her I feel completely at ease. They have tv's in the ceiling and provide you with headphones so it takes your mind off of what they're doing. The only negative thing I have to say about her & her staff is 1) their accounting is horrible. In the past, they've told me that a certain procedure was going to be covered and it wasn't. They bill for the same thing over and over and over again. 2) They did some veneer coating (I'm not sure what it's called exactly) on my upper front teeth and they turned out horrible. they're not smooth and it's chipping off of one tooth. I wish I never would've had them do that. Other than that, I have no complaints.