Dr. Cook is the nicest, most thorough, gentle and knowlegdable dentists I've ever met. I've used him exclusively in the Bay Area since moving here- I was extremely lucky to have stumbled onto his practice. Since then I have sent anyone who asks for dentist his way. The waiting area is straightforward- not overly fancy, but clean, tidy and functional. The receptionist has always been nice, and they help schedule follow ups and send you reminder cards for your next visit.