Review by
Unhappy CA patient
Stars:
3.0
on
2010-08-14
Link
Facilities:
Service:
Painless:
Results:
Cost:
We were customers of Dr. Mills for a few years, and he is overall a good doctor using the latest equipment.
However -- Last year our insurance has changed making him out of network. Then, in my latest visit I asked about my out of pocket cost. The finance person told me what my out of pocket cost would be, and was confident she does not need to check with the insurance company. Afterwards, it turned out that the insurance payed less than she expected, so I got charged for the difference (almost $1000!). To make a long story short, the doctor's office insisted that I would pay the difference between THEIR original estimate, and the actual insurance payment.
It is true the patient is ultimately responsible for paying the bill, however I feel like I have been scammed since I am paying almost $1000 more for a wrong benefits estimate THEY had made with oodles of confidence ("Don't worry" kind of statements).
Bottom line, stay away if you want to know how much you'll pay. Dr. Mills is good but is unreliable when it comes to predictable billing - I felt it was unprofessional and a bit too greedy.
out of 5 stars
