The doctor not only does he plan how to work your teeth but will change the plan . He heard me out and explained to me with a modle of my own teeth which he had made for me instantly (no charge). I felt that he was veary concerned about me as a person and not just another mouth. I have also come in late and he heard out my crisis. He was veary understanding at no charge for the time lost . I had no pain during the procedure or after the shot wore out..Thank you. The staff has gotten me in and out of the chair on time. except for one time when the patient before me had a emergency and I waited only 30 min but still got me out on time. Dr. Stalley . NGK . Redondo Bch