Dr Schneider is great. His office staff needs some instruction in customer service. My first estimate was going to be $436 out of pocket for me. During my procedure, with instruments and barrier in my mouth, the found that I needed a root extraction. The "friendly" staffer came in and told me that it was only going to mean $490 out of pocket. I though, no brainer. She didn't tell me that it was an additional $490 out of pocket. grrr-Ok fine. Then after the procedures were done, at checkout counter, they told me of an additional procedure ("unspecified procedure" on the invoice) that was an additional $125 and was not covered by insurance. Then months later, I have another bill from them for $150 because their estimate of what insurance would pay was wrong also.
Don't look for my comment card in their Comment Catalog in the office lobby. I guess they forgot to give me a comment card.
out of 5 stars
