Dr. Francisco has been really good about taking our dental emergencies and took my husband right away on a Sunday. She has excellent office hours. She's worked with us on getting the most from our insurance and when our plan wouldn't cover my husband's new bridge, she gave it to us for her cost. She is pleasant and has a good sense of humor. Generally speaking, she is fairly gentle. She's done all my children's fillings and for the most part they liked her too, although I am quite sure they would rather have been somewhere else. She's patient with kids.