I've had a few dentist over the years and while the office isn't like a health spa I must say the people are top notch. From the receptionist to the Dr herself. Very easy going office with your concerns as number one! I had some dental issues going in that two other Dr's did not help with, she was able to diagnose and get me on track to better health. Does a great job at making the procedures pain free or low pain. I never had a dentist take extra steps to make the shots less painful before seeing Dr. Kitamura.