Dr. West and his staff know all their patients. Whenever I call, the receptionist knows exactly who I am. I love that I am treated like a person, not just another chart, by everyone at their office.
I've had exams and cleanings, several fillings, and a root canal done. The cleanings and exams were thorough, and more gentle than some I've had at other dental offices. I had to have the root canal done as an emergency - another dentist had missed that the tooth was infected at an exam not too long before. I was grateful that Dr. West listened to me more carefully when I complained about that particular tooth, or else I might have lost it completely.
The main reason I went to West Family Dentistry in the first place was that I had recently had an exam from another dentist, where I was told that I needed several thousands of dollars worth of work done, including about 8 fillings and 3 crowns. I was devastated when I left their office. I decided to get a second opinion, and went to the West's practice. After an exam, Dr. West told me that the other dentist had likely been recommending cosmetic work, but presenting it as necessary when it wasn't. I saved thousands of dollars. I really appreciate having a dentist that I feel I can trust to do the right thing for my teeth, and not for his pocket.
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