I went to Dr. Dibartola for an evaluation and cleaning. I ended up with 2 root canals and 2 crowns costing over 3000 dollars. It seemed to go okay as far as I know. Not sure what goes on under a crown once it is there. They had Care Credit to assist me with the large copay balance. However, now I need more dental work on other teeth due to old filling break down. Dr. Dibartola said I would likely need another root canal. For whatever reason I started looking on line and found bad reviews on Angies List, Dr oogle and Rate MD. This concerned me since the work will be extensive and expensive. So I called the office and spoke to a woman who answered. She made light of my concern about the poor ratings online and brushed me off. So I politely asked for the office manager Lisa. After a long wait Lisa got on the phone and had me on speaker phone! When I asked why I was on speaker she had no response. I asked if she thought that was funny. She had no interest in learning about all the rating sites and what they might say. She said Dibartollas Dad was working on cleaning them up?#? How does that help the level of care or addressing my legitimate concern? My interaction was very disappointing with Lisa and Lisa was unprofessional in handling my concerns.
About Front Desk: Lisa the office manager was unprofessional and immature. the receptionist who took my call seemed to belittle my concerns.
out of 5 stars
