I had planned on future purchase of implants, and responded to Ross's advertising. On the first visit, I asked, asked, and then insisted on an itemization of the costs I would be incurring. I was put-off by the inclusion of a $25 bottle of mouthwash added to my bill. That was a warning sign that I should have heeded. I walked out with an antibiotic prescription for my two infected teeth, and a followup appointment for their extraction. Returned the next month for the extractions, which took about fifteen minutes. Six weeks later the statement arrived from my dental insurance carrier, showing a whopping $1,800 charge! Roughly triple what I had been quoted.
No amount of polite discussion with the office staff could secure a face-to-face appointment with Ross about the charges. My insurance carrier had no interest in hearing my complaint. "Get a lawyer..." was their advice.
About Front Desk: No help here. They know who pays their salaries.
Front desk:
Hygiene rating:
About Hygienist: While my initial office visit was charged as a cleaning, I never received one.
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