Rude attitude once they get your money. And they'll give you the run-around. First, after the procedure, this "white, pasty stuff" keep coming out of my gums. I saw Sams for this; he said it was "nothing". This went on for a couple of months until a big chunk of the stuff just came out of my gum, about the size of a large BB pellet, then the hole healed. Prior to having the tooth worked on by Dr. Sams, during the lead-up to the actual procedure I was pressured to get a "Snap-On-Smile" made for use during the duration my front tooth would be missing, to the tune of $750.00. Insurance doesn't pay for this, I had to pay out-of-pocket. Once the entire procedure was "done", they took the "Snap-On-Smile" from me. I said I would keep it; I was told it is "office policy" that they hold them there. I asked why; she had no answer other than "policy". Fast forward a couple of years and I move away from Wichita. I called and asked for my property to be returned to me. I got a call back from "Shelby" who started with, "I haven't been here very long so I don't know..", then went on to tell me they had "disposed" of my property. I asked why I WAS NOT CONTACTED FIRST? She began a song and dance, to which I said, "Three things are going to happen. You will return my property as asked, if not you will send me a check for the replacement costs, or you will give me the name of your attorney for mine to contact". She said I would hear from them by the end of the day. That did not happen.
I called this morning to speak with "Shelby". I was told she was busy with a patient. I said I expected a phone call by the end of the day, yesterday. The person answering the phone became very rude and said, "We found your Snap-On-Smile, and it, along with your X-rays will be sent to certified mail" then HUNG UP ON ME. At no time was I rude, raise my voice, or anything else, other than to ask for my property returned to me. So I can pay them thousands of dollars, only to be rude to.
BTW, the "post" that was inserted was done unevenly so it has pushed sideways on the tooth next to it, causing the bottom edge of the tooth to chip off. I saw another doctor for this and they said "The other post is set, the only thing we can do now is remove the other, HEALTHY front tooth and repeat the same procedure you've already had done. ON A HEALTHY TOOTH!
Should you go to this office? Sure, if you want to be spoken down to, hit with very high prices for the work, pressured into buying expensive appliances, that they will then later tell you they "disposed of" then, when threatened with getting an attorney involved, miraculously "find" your property. If you think my experience a "one-off" have a look at Fonda Stroup's review below. Boy, does THAT sound familiar.
Mike Tripoli
About Front Desk: Rude
My Experience:
I know this doctor: 1 YEAR
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