Dr. Cho explained my procedure with words and pictures. During the procedure he let me know what was going on every step of the way. He frequently checked in with me to make sure I was doing ok, and complimented me on how well I did when we were done. The staff is also friendly. They told me ahead of time what to expect, what my insurance would cover, and what I could expect to pay. I HATE going to the Dentist, but I would go see Dr. Cho again.