I have never had a problem with Poulsen but the last time I went in was to have a potential cavity looked at. I ended up needing a root canal and he gave me a very hard time about. He emphasized over and over again that had I come in sooner it wouldn't have been necessary. At the time my family had no insurance and very low funds so I was hesitant to mention any teeth pain. He made me feel so bad about not coming in sooner that I cried in the waiting room. I am not one to cry in front of other people let alone in public so I was definitely feeling very bad about myself thanks to him. He should realize that not everyone is in a position to afford "preventative medicine" and should have been more understanding about my and my families situation.
About Hygienist: The hygienists are always very nice and personable, gentle, through and clean. I have absolutely no complaints about them.