I've only had cleanings performed at this office, but my experience has been pleasant every time! The hygenists are friendly and patient focused. Dr. Gillespie was warm and friendly... he made small talk which put me at ease. Insurance paid for everything so I can't really comment on cost. I was referred here by a coworker after I had a horrible experience being treated like a piece of meat at one of the more popular chain dental offices. The location is not great for me since it's right downtown, but they do give you a free parking coupon, so that's helpful.