Dr. Hoang's website boasts a new patient special which includes a free complimentary consultation and an exam, x-rays, and cleaning for only $99.00. During my visit I provided my insurance information and to my surprise his office billed my insurance for $310.00 for the exam, cleaning, and x-rays. Their explanation for the excess charges was that since I provided my insurance information they were obligated to charge me the full amount of the services. If I paid for services in the office the cost would have been $99.00. That would have been fine if only they had explained that to me first. Given the choice I would have paid for the services out of my pocket. Not to mention the fact that the doctor himself performed the cleaning that took all of 15 minutes. I had already decided not to use his services going forward but was outraged to find out his billing practices.
To add insult to injury his office was not responsive to my concerns. When I initially expressed my concerns they agreed to a refund once they received payment from my insurance company and when they received the payment they decided they would not issue a refund.
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