Dr. Factor made me feel very relaxed, and that really helped because I get pretty stressed at the dentist. He performed a root canal with such confidence and skill that I never felt a thing before, during or after the procedure. The surgery was about 7 months ago and my only concern is that I may need to have another one soon as it's starting to hurt again. I do not blame Dr. Factor for the pain, but I do blame the office for not following up with me and sending a reminder that it's time for my 6-month check-up. The facilities and staff are just okay.