CROWN---needed permanent crown, they messed up molds first time (so had to receive ANOTHER shot of anesthesia), then had pain and tried to call and speak with Dr. Guerra. He would NOT get on phone to discuss. NEVER did. Before procedure, they took my insurance info and said procedure was completely covered by benefits. I asked them to double check as I benefits were soon starting over and it would be fine to wear a temporary crown until then. They (Vanessa) told me I was covered and not to worry. So I had the procedure. Vanessa then told me if I needed a cleaning that was also covered, so I scheduled and had cleaning. Then they told me I needed to have a cavity repaired (SECOND OPINION SHOWED NO PROBLEM WITH THE TOOTH), but thankfully I did not schedule this as I soon felt they were "pushing" business. Four months later, I received a bill for >$1,000. I called to inquire and told them I had specifically asked about benefit verification and Vanessa said that they do not always have time to wait 45 minutes on the phone for the insurance to be verified. So basically they were not honest in the fact they had already verified it but did not care because they wanted business. I still have pain from crown! DO NOT GO!
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