They charged me for a full mouth debriedment (type of intensive cleaning ) that they never performed. When I called to ask about it, the office staff assured me that they had performed it, because it was documented on my chart. I told them that the only cleaning the hygienist performed was to remove plaque from my bottom 4 teeth to demonstrate how much plaque I had, it took her 5 minutes to do this, before the dentist saw me. Dr Guerra was very nice and has a good manner, his billing and front desk staff are probably some of the worst people I have ever had to deal with. She hang up the phone on me a couple of times, after I told her that we should come to an agreement on the "full mouth debridment" bill. She just said it will be going to collections if I don't pay the full bill, for a procedure that they never performed.
About Front Desk: Melissa is one of them. Personal manner, is horrible. They never listen to what I had to say, about a procedure they never performed but bill me for it. Plus she hung up on me.
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