Though I have only dealt with Dr. Plasky a couple of times, the hygienists have been great. Everyone in the office has been extremely helpful whether it is for insurance help. I can't really speak to billing because I've never received a bill. They always work with my dental insurance. I believe I've only had to come out of pocket for $20, ever! I've also only ever had regular cleanings and visits. Overall I would say I've had a pretty good experience. Only drawback which I eluded to at the beginning was that I've only dealt with him a couple of times in all my visits.