Read review posted by Suz on Oct. 24, 2016, 12:21 p.m. for Dr. Barry Malkiel - Dentist

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Read review posted by Suz on Oct. 24, 2016, 12:21 p.m. for Dr. Barry Malkiel - Dentist

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Dr. Barry Malkiel DDS Gwinnett Dental Images - Dentist

3.5 based on 12 reviews

out of 5 stars

Lawrenceville, GA

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Review by Suz Stars: 1.0 on 2016-10-24 Link

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I started Invisalign Braces with the Smile Direct Club and was advised Dr. Malkiel would be my Dentist throughout the duration, that he would do checkups and make sure all was going okay. My insurance company sent him my claim check after I paid in full. I called his office and was advised by the receptionist they did not have me listed as a patient and could not reimburse me due to me not being a patient of theirs. I advised them Smile Direct Club had me listed as Dr. Malkiel's patient and that he was supposed to do evaluations during my treatment and keep Smile Direct Club updated with my progress. She advised they would be sending my check back to my insurance co. and could not issue me the money that was owed to me. I asked her if Dr.Barry Malkiel was listed as a Smile Direct Club Dentist and she said yes. I then asked if he was paid a fee for being one of the Smile Direct Club dentists on file and she said Yes! This guy is a Fraud, he accepts money from the Smile Direct Club to care for patients and NEVER sees them!!!! What a RIPOFF! DO NOT USE THIS GUY!!!

About Front Desk: Receptionist had poor customer service and had no idea what she was doing?! I demanded Dr. Malkiel call me back in which he never did, that was over 4 weeks ago!

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