About Front Desk: My primary dentist staff can pretty tell me exactly what my insurance will cover however this office informed me that my insurance "should" cover the visit but my insurance only covered 10% of the visit. I was upset about the bill but really in light of the fact that I felt that the front desk knew that my insurance would cover. Of course I acknowledge that no office can state with certainty what your insurance will cover but I am certain they knew that my insurance was not going to cover the visit.

Front desk: