The dentist has been excellent for many years of care to many family members. His office staff, Shawna Wright, is the most uncaring, unprofessional, gossiping, unkind individual I have encountered in a medical office. She does not know how to speak in a professional manner to customers nor does she even attempt to be kind and courtious. Why she is employeed and has been on and off for years at his office is beyond me. She is a poor reflection of their office. He really is an exceptional dentist but she should not be allowed to talk to customers in the manner she does.