The review of 4-18-05 could have been written by me. I had the same awful experience. Waited 1 1/2 hours to get in chair, another hour to see ANYONE, another hour for first shot. Was never told what was going on. Dietz comes in after 3 hours, I had to introduce myself to him (he never said a word) and he starts working away! It was excrutiating pain like I've never felt. Never asked me about past medical, dental, medications, etc....Because it was so painful, he had to stop, took all the grip off me, and said the area was too infected, come back next week. I was there 4.5 hours! The evening janitorial staff came in to empty wastebaskets while I was still in the chair! If it wasn't so horrific, it would have been comical! Never go here! You'll be sorry you did........