While I did spend several hours in the office, I was informed that this was the case ahead of time as I was being squeezed in. I came prepared for this and as a result the time flew by. Dr Dietz and his staff were all fabulous and very friendly. I was extremely comfortable with them. I had a lot of questions about the root canal and they patiently answered all of them. I only have a little soreness and have not had to use any pain meds. I don't know about the cost as I don't have anything else to compare it too, but I was expecting to pay much more. While I hope I never need another, I would go there again even if my insurance would not cover it. I only wish he were a general dentist as I would switch over in a minute.