Horrible customer service skills by his staff. Dr. Radin himself is very pleasant and professional who caters to cowards. However, they will not work with you regarding payment plans. They even go as far as getting you in the chair, shooting you with Novocain and then ask you to leave until your balance is paid down! This happened to me even thought I sent a letter with my payment intentions and no one called me to tell me it was not acceptable. My balance was $1000.00 and I said I could pay $50.00 every 2 weeks which I was doing. I was completely embarrassed and believe the situation should have been handled over the phone and not while the patient was in the chair just numbed. They wasted my time and lost my business.