I totally disagree with the review given previously. I was anxious and made to feel totally at ease in this office. Before initial consultation, I was actually given a tour of the facilities. (I'm sure my root canals and crowns will help pay for the new facility.) After my first root canal, Dr. Kreg was nice enough to offer pain medication, which I refused, unfortunately. He called later on to inquire about pain, discomfort, etc. I'm very satisfied with the workmanship and environment of this facility. My sister referred me to this dentist and I would refer others willingly.