Dr Grand is cold and impatient. He doesn't spend much time with you. The front staff are unfriendly. You also have to wait a long time in the waiting room. There seems to be a lot of staff running around, but no personal connection. I felt I was on an assembly line with a rushed cleaning and exam. He pushed expensive treatment. I'm getting a second opinion.
About Front Desk: Lots of paperwork to fill out, no smiles or friendliness, long waits.