Read review posted by Smiling Patient on March 9, 2015, 10:59 p.m. for Dr. Laura Van Varick - Dentist

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Read review posted by Smiling Patient on March 9, 2015, 10:59 p.m. for Dr. Laura Van Varick - Dentist

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Dr. Laura Van Varick DDS North Naples Dental - Dentist

3.0 based on 4 reviews

out of 5 stars

Naples, FL

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Review by Smiling Patient Stars: 2.5 on 2015-03-09 Link

Facilities:

Service:

Painless:

Results:

Cost:

The office changed my appointment without notifying me. I showed up for the appointment I had scheduled and the receptionist informed me she could see my appointment existed in the system, but it had been changed to a month and a half out and I wouldn't be able to be seen until then. I asked to speak with the office manager and sat in the seating area waiting for her to arrive. Cissy came to the desk, did not ask me to come up to her, and started yelling "what do you want me to keep my hygentists here after five?" I again explained that my appointment was scheduled for now and the receptionist had verified that it was in there; however someone had changed it and not notified me. She continued to be rude and shouted in front of other patients. II explained that a simple apology and acknowledgement of the inconvenience would suffice to which she said " I'm not apologizing for anything I didn't do". She then pointed to a man in a wheelchair and said "why don't you ask him if he wants to switch with you?". I asked to speak with the dr and told her I didn't mind waiting and she refused, instead saying "you can get yourself a new dentist".

About Front Desk: I left work early and drove the hour over there because I recently moved but had been going to Dr. Van Varick for the past six years and like her so much I wanted to stay with her; however, I have never experienced such horrible customer service. Cissy was unprofessional, unethical, and disrespectful toward me as well as the other patients including the man in the wheelchair whom she chose to call out. I will never go to this dentist again and I will not recommend her to anyone. It's a shame she has such a horrible staff member representing her.

Front desk:

Hygiene rating:

About Hygienist: My hygentist was great with every cleaning. It's the supportive staff who dampen this dental office.

My Experience:

I know this doctor: 6 years