Dr. Shader seems to be a competent dentist. His equipment is the latest and I never experienced pain in his chair. He has very good hygenists working with him. However, my wife had mix-ups with appointments - one time they called her on the day of an appointment and said she couldn't come in because of a computer problem - after she had to make special arrangements for our small children. Another time they wrote a letter to us to find out when out next appointment was because their records had been somehow lost - they blamed a new computer system. Wife also left messages on voice-mail because daughter was having tooth pain, but they never called back. We decided to try another dentist.