Read review posted by libmank on June 9, 2015, 2:35 p.m. for Dr. Paul Busch - Pediatric Dentist

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Read review posted by libmank on June 9, 2015, 2:35 p.m. for Dr. Paul Busch - Pediatric Dentist

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Dr. Paul Busch DDS Gentle Dentistry - Pediatric Dentist

2.0 based on 2 reviews

out of 5 stars

Kalamazoo, MI

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Review by libmank Stars: 2.0 on 2015-06-09 Link

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Beware Gentle Dentistry in Kalamazoo. While the dentist is fine, the office staff is HORRIBLE! Despite the fact that we have 2 insurances, and our cleaning was completely covered, they made us pay up front, and then refused to reimburse us, claiming that they were not "obligated" to. our secondary insurance, Delta Dental, pays 100% with a contractual agreement. Since we had paid upfront, they refused to pay us back the difference, despite the fact that we had overpaid that contractual agreement! BEWARE!

About Front Desk: Beware Gentle Dentistry in Kalamazoo. While the dentist is fine, the office staff is HORRIBLE! Despite the fact that we have 2 insurances, and our cleaning was completely covered, they made us pay up front, and then refused to reimburse us, claiming that they were not "obligated" to. our secondary insurance, Delta Dental, pays 100% with a contractual agreement. Since we had paid upfront, they refused to pay us back the difference, despite the fact that we had overpaid that contractual agreement! BEWARE!

My Experience: