Review by
Smiling Patient
Stars:
2.5
on
2013-09-10
Link
Facilities:
Service:
Painless:
Results:
Cost:
Our dentist retired so we need a new family dentist. Based on a recommendation we had an initial visit with Dr. Cote. He seemed competent, low keyed and willing to treat patients with considerable dental anxiety. So despite the drawbacks of an unappealing, windowless office and a parking set up requiring returning to you car with a parking permit we decided to become patients.
Later I called for a cleaning appointment, speaking to the office manager. I was told that there were no appointments until January 2014 (five months away). When my wife tried to explain that we had already had a preliminary visit with the doctor and that I was due for a cleaning she was less than helpful only offering a possible cancellation. When asked to tell Dr. Cote that we would appreciate it if he called us to discuss the matter she responded that she would tell him but that "... he wouldn't call back." When asked to tell him that she said "... he wouldn't call back" she replied "Don't talk down to me." This was the tone of an extended conversation.
Later that day there was a message on our telephone from the office manager -- not the dentist -- saying that we could make an appointment for a dental visit and for a cleaning. Did she tell Dr. Cote's everything? In any case, this was an unacceptable, unprofessional handling of two new patients. Our previous dentist personally returned calls the same days as does our family physician. Seemingly, this isn't a health care practice that is patient oriented.
out of 
