Dr.Lai is very friendly and helpful, and I trust that he knows how to take care of my teeth. I didn't feel that he was trying to push any unnecessary procedures and he was very efficient and did a great job on my teeth (fillings/cleaning,etc).
His fees/costs are very expensive however, so be ready for your insurance to cover only part of the costs and always get pre-approved first! I got caught twice paying hundreds of dollars out of pocket because his fees are significantly higher than what insurance cos will cover. Also, I noticed that he charged me higher than quoted on a few things, but the service is great so I will return...