This group has been together for many, many years so they have small town friendliness. The office is tiny, modest, cozy and very clean. (I hate going to offices that look like fancy hotels or office buildings-it makes me feel like they will charge me a lot to offset the cost of that cherry coffee table!) Another positive feature is the location. I can park on Lake St or a side street, not some huge parking ramp. It's on the busline and close to St Paul. No Complaints from me!