I needed an emergency appointment, and even as a new patient they worked very hard to fit me in immediatley, on a saturday. Dr. Waxman was extremley gentle, and kind, which was important to me since I am a big baby. I had one emergency root canal, which didn't hurt at all after all the pain the tooth had caused up to that point. I was referred to an Endodontist for the second, adjoining tooth that needed a root canal, and that is the only reason I don't rate the facilities as high. (The endodontist had movie glasses, so you could watch a movie while he worked on you, and lots of high tech, equipment, though his chair-side manners left something to be desired.) The staff was great, and friendly, although I did find out a year and a half later that I had overpaid for a procedure and had about a 200$ credit no one had informed me about. All in all, since I am a big baby, the dentists chair-side manners are most important to me, so I would rate Dr . Waxman and staff very highly.