Not the dentist for busy schedules- They are supposed to call two days before to confirm appt. I did not receive this call, though the employee says she called and left a message that did not show up in my voicemail. The next day they called while I was in class- left a message to call by noon- which I did not get until 3:45. I called them back and they had already canceled my appt. and given it to someone else. I find it unprofessional to expect a call back within several hours in the middle of a workday, especially after they had cancelled my first appt. and rescheduled once already. The only consolation they could offer was to reschedule me for 20 days later. If I agreed to this my appt. would have been delayed almost 2 months from when I originally tried to schedule it. The policy is an efficient idea taken to a totalitarian extreme. It seems that when a medical office strives for 100% efficient time use the compassion and flexibility goes out the window. I'm sure that this policy is great for the profit of the business but has been a big disappointment for this former customer who thought I had found my dentist for life. Good dentist if you have a totally open schedule. Its an uncompromising unforgiving policy-beware
out of 5 stars
