When I first started services, Dr. Sheldon & staff were very caring and friendly. The office seemed to change, however, when the two junior dentists left the practice. Website has not been updated in many years. The hours listed are inaccurate, the forms listed are no longer used, and the only staff listed is Dr. Sheldon. Open on Saturdays, but not during the summer months. Office uses state-of-the-art technology. Patients reminded of appointments by phone, e-mail AND text message, TV's in every treatment station, all digital x-rays. Uses a cavity detection tool called a Diagnodent, which detects change in a tooth's surface with a laser light. Felt as if Diagnodent was used as a money making opportunity. Had eight cavities filled in 2 years as a patient. Once a cavity was detected, had to wait AT LEAST two months to get another appointment. Only way to get in sooner is for a root canal or extraction, which costs more money. Had issues with filling done by one of the junior partners. Called several times asking for emergency appt due to pain. Office was always unwilling or unable to see me. The receptionist was rude; made no effort to ask me about pain or consult with dentist or assistant. No longer a patient here - poor service!!
out of 5 stars
