About Front Desk: Worst staff- the blonde hair lady at check out. Very rude and she does not know how to do her job. I work for insurance company so don't just believe the doctor's bill. She does not understand the concept of credit on account, she does not know how to apply EOB allowance into patient's statement. Prior to the procedure, she had to do 4 different treatment plans because I kept catching her mistakes on how much the insurance covers. Their trick is to go over everything quickly so you don't understand or ask questions. If you go slowly and ask line by line, compare with what the insurance benefits, they don't know how to answer. After getting EOB and I notice that I have overpaid the doctor, I called and she kept saying she has to check with the insurance. I have recorded phone call with her, where she was getting very confused between EOB, statement, and existing credit on the account. I hope the office management team knows that lady really needs a lot of help in getting her work done correctly and especially in doing what's called customer service. I'm not surprised that a lot of patients leave this practice because of how this lady treats patients at check out and with statement and billing issues. In fact at the new dentist, I meet at least 4 different moms who move from Dr. Saxe's practice because of similar encounter with the blonde hair lady at check out.

Front desk:

I know this doctor: 2 years