About Front Desk: On top of all of that, when I was leaving his office I asked the front desk lady who does the billing why I paid $1,200 when my insurance already paid most of that $1,200 that I was responsible for. She said no matter what the insurance pays, the charge to me is still $1,200. Then she proceeded to look at her papers/computer and didn't even say bye. Terrible customer service. She was nice the first time I met her. Maybe we aren't allowed to complain about the doctor's work or they turn against you. Who knows. I really went from being excited about this place to feeling compelled to write this so that others don't have the same negative experience. Dr. Norton's website has pictures of great before and after procedures, but I assure you, mine doesn't look like that. The price is ridiculous, and for all his talk of how great he can do the work and how many times he does the procedure, sadly, Dr. Norton didn't deliver. This is one gal who won't be smiling full in pictures until I can get the money together to fix this problem next summer.

Front desk:

About Hygienist: N/A

I know this doctor: 2 months