My dental coverage is 'Affinity'. It was winter time and I came in for a routine cleaning and check-up. It was my first time there. The waiting room was hot and uncomfortable. The ladies at the front desk didnt seem to want to be there. I waited for an hour and a half before I was finally called. Let me first point out that the doctor I saw was not Dr. Alexander Mikhailov. Whoever it was, English was not his first language. I believe he was Indian. However that was not the problem. The problem was he didn't really seem to care. His solution to my problem was very vague. His solution was to just pull out my healthy wisdom teeth when it was only one that was problematic. He wasnt even sure where to point out my cavity on the x-rays. I wasnt offered to keep my x-rays and I did not get a cleaning! I felt I was rushed out. I was told to come back and pick-up an 'Extraction Referal' next week and then to call in at the end of the month to make a Hygen appointment! Needless to say, I will not be retuning to Herald Square Dental Assoc/University Dental Assoc.
out of 5 stars
