I saw Dr. West until she was no longer on my insurance plan. She and her staff were very professional and made me comfortable. It had been a few years since I had been to a dentist so the experience was a little more painful than it could have been, but Dr. West spent a lot of time answering my questions and explaining the procedures (just a checkup and cleaning) so I was not surprised by anything. I was impressed with the quality of care in Dr. West's office. Unfortunately I have to choose a new dentist now because she's not on my plan.