1. Waited an hour and ten minutes in lobby
2. My cleaning abruptly cancelled due to being "very busy". Just received X-rays and was told to come back again for cleaning (more co-pay)
3. Didn't look at any other tooth except for the one tooth I needed a root canal on
4. Was pressured into using an out of network Endodontist. Was told there was no other in network doctor to be referred to. Was told "Just put the bill on your credit card, and pay down slowly." Mind you it was almost $2k out of pocket for Rcanal and crown...
5. Next day, did research and found reputable Endodontist COVERED by my insurance. Needed a referral from De Santi. Spoke with his secretary and was told she had to "discuss it first" with the Dr. before a referral was granted. Was told she would call me back within the day. Now going on day 3.
Conclusion: Hope this shed some light on the type of practice this is. I know Dr's are out to make money like the rest, but this was something...
out of 
