Review by
Smiling Patient
Stars:
1.0
on
2010-10-05
Link
Facilities:
Service:
Painless:
Results:
Cost:
His office made me wait 3 hours while they chatted and enjoyed lunch. Then told me they only had 5 minutes to spend on my cleaning and only 15 minutes on my exam. They never actually cleaned my teeth and just ran a manual brush over them and charged my insurance full cost.
Then the exam was a joke...they used some cheap handheld xray tool and the xrays came out dark charcoal grey. I had pain in my mouth and Dr. Malen said all looked OK. I went to another dentist right after where he found 3 cavities (by using a real xray maching) where I had the pain and also told me my teeth hadn't been cleaned in a long time. He confirmed I did not recently receive a professional cleaning. Then Dr. Malen had the nerve to fraudulently bill my insurance company for fillings and other services supposedly done a couple of months later when I never saw him again. I've filed a complaint against him with the Board of Dentistry but I got notice that he already "retired" and will "no longer be practicing" but he'll be overseeing the other dentists' work. Seems the Board of Dentistry may have already caught up with him. Hopefully so.
They also ignored my requests for my dental records and my new dentist had a hard time getting them too.
out of 
