Follow up review to the one left above about the credit check on 11/22/13... I followed up with Dr. Reynolds' office and after explaining to her the situation, her office was very helpful in resolving it. I have fully removed any credit hit from my record thanks to their quick responses and help. My experience started as a very bad one (which I later found out wasn't their fault at all), but they helped turn it into a positive one. Thank you!