Review by
Smiling Patient
Stars:
1.0
on
2009-07-02
Link
Facilities:
Service:
Painless:
Results:
Cost:
I just hung up the phone with Dr. Hudec. While his office manager was very understanding of a situation, Dr. Hudec is very defensive, set in his ways, and unwilling to budge on important customer issues. He conducted himself poorly in a phone conversation having to do with his staff's customer service.
The issue:
My six year old daughter received an amalgam filling while at the office. This was our first filling at Hudec Dental and I did not know that they only do Amalgam fillings on children unless otherwise asked. The choice is NOT given to parents. I wanted the filling replaced and spoke with staff to make the appointment. I verified no change would be done without charge (TWICE). After waiting 1.5 hrs, to be called in, Dr. Waked informs me very rudely that this procedure will have to come out of pocket. She later in front of others berates the person who gave me the information about filling being free.
I called the owner Dr. Hudec to discuss the matter and was surprised at the level of disregard for customer service and care standards. Do not go to this practice. BBB rating is D- and I now see why. The deserved rating is F-.
out of 
