While on the surface this dentist appears to run a very professional practice, that is not the case. The office manager is unprofessional, curt and condescending. If you request to speak to the dentist about her practice or your experiences, she's not interested in hearing from you and will decline your request. Terrible customer service and experience -- I recommend you find another dentist. There are plenty in the area that respect their patients and their opinions enough to at least hear them.