Dr. Gerkin himself is very nice, very professional and was good with my son. His office staff is another story. NOT child friendly. We had just moved to the area and I asked to make an appointment for myself and she refused until I had checked my insurance and last exam date - we have double coverage and have never had a problem with making appointments. Because of the sheer annoyance factor I will be making my appointment with someone else. I hate dealing with testy office staff.