I went to see Dr. Garza after seeing his ad in the Gilbert magazine. As mentioned below by another person, he spotted issues that my other dentist had not, but I am not sure how much of a priority they were. Upon retrospect, it seemed as though Dr. Garza was looking to find as many things as possible regardless of need/importance. In any event, I agreed to the service and was presented with a summary of charges that were due at the time of service. When I returned the following week, I paid the total given to me by his wife(front office billing) on the summary statement. A week or two later, I received my insurance statement and noticed the amount of the charges, as well as my responsibility, were less than the summary I was given by the office. In fact, the total charges were 20% less and my portion was almost 45% less than what I was told on the summary sheet. I called and asked about these charges and was told that I had a credit. When were they going to tell me? Wouldn't this be standard business practice for a business highly dependent upon customer service? I asked for a check and was told that the check could be written that day but it would have to be postdated for the following week. Scary.
out of 5 stars
