About Front Desk: I'm so disappointed in Dr. Keller's office staff, particularly Melissa! I have been a patient for several years and although its been about a year since I was last seen in her office, I had what seemed to be a dental emergency to me at least. This morning I chipped my front tooth while eating and immediately called the office. Imagine my surprise when Melissa answers with no compassion for my plight and says "It'll will be a while before I can get you in". Obviously not being a dentist myself, I don't know what that means for my tooth and I ask. She abruptly replied "Its not an emergency" and "It will be the end of March before I can get you in". I'm shocked and ask if there is another dentist that Dr. Keller refers to in cases like this - Melissa literally chuckles and says "Oh no". I then reply "I'm going to have to find another dentist, March is too long" and Melissa says "OK". She wasn't even bothered that she was A) not helping a patient in need and B) that she was causing the loss of a paying patient due to extremely poor customer service. The dental practice you represent is a business and will not be as successful as it could be if you continue this terrible practice. Disappointed and no longer a patient
I know this doctor: 4 years